Frequently Asked Questions
How can I contact customer service?
The way to reach out to customer service is to WhatsApp us on +971552990970
How can I cancel my order?
The only option is to send us an email on info@fae-perfumes.ae with details of the order to be cancelled within 24 hours of placing it. Refund(s) will be done.
What are the payment options available?
You can pay via:
- Cash on Delivery
- Visa/Mastercard
- Bank Transfer (A copy of the amount transfer confirmation must be sent to the available WhatsApp number to confirm your request)
How can I save my Personal Details to make checkout faster and not have to plug in the information every time?
Click on your Account, go on Personal Details and fill in the information then update your details so that your shipping address and information will be saved for every time you wish to checkout.
Do I need to have an account?
You can simply choose checkout as a guest and fill in the shipping information there, but having an account will make the process easier if you wish to purchase the next time.