Returns & Exchanges

In-store Return Policy

We hope that you will love your purchase from the retailers we partnered with. If for any reason, you need to return the item, then you will need to contact the retailer the product was purchased from (subject to the Retailers Terms of Sale; Proof of Purchase may be necessary).

Fae’s Promise and Online Return Policy Fae-perfumes.ae only

We hope that you will love your FAE Perfumes product, service and experience, however, if for any reason are not entirely satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition. Proof of Purchase will be validated via our online sale records.

To return a product, please contact us via WhatsApp on +971552990970 to notify us of your intent to return the item, and confirm the approved courier details. Returns will only be accepted via this procedure as we cannot guarantee the safety of the products with anyone other than our approved couriers.

We will then issue a refund or offer an exchange once the product has been received if it meets our conditions for resale. We cannot accept returns which have been used, altered or damaged.

If you receive a product which has been damaged during delivery or appears to be faulty please contact us within 7 days of receiving your order for assistance with a return or exchange.

Upon receipt, we will make a determination, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.

Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to us. Doing so may affect any refund or replacement that you